Mainland USA Shipping
We offer free standard shipping on all orders to mainland USA. We also offer expedited shipping for those occasions where you may be in a little rush. All orders will be delivered Monday-Friday, as we do not offer weekend delivery
Alaska, Hawaii, Canada, Mexico and Colombia
Shipping charged at a flat rate per item. Please refer to this link:
All other international locations
For all other international locations, please contact us at hi@ocochi.com for a custom quotation on shipping, as we can facilitate shipments to locations outside of our key locations above
Easy Returns
We hope you're satisfied with your OCOCHI purchase. If that's not the case, we will accept the return of products (except custom items) within 30 days, in their original condition and original packaging
To initiate a return, please contact us immediately on hi@ocochi.com. Please provided your order number and reason for return. We will then provide you with your returns label and any next steps
Returns are free for Mainland USA. For Alaska, Hawaii, Canada, Mexico and Colombia, returns are charged at the shipping rates per item above
Returns must be packaged in a box/polymailer that fits the product. The dimensions will be specified on the returns label. If the product is in a larger box/polymailer, the additional return shipment cost is deducted from the refund amount.
