Due to the custom nature of our products, we are not able to accept modifications or cancellations. Please contact The Ocochi Ladies at hi@ocochi.com +1-949-680-0730 for a complimentary consultation before placing your order. We look forward to talking with you!

Please refer to the track my order page. Here you can enter your order number and email address for the latest status of your order. If you have any further questions, please reach out to hi@ocochi.com

Please contact us at hi@ocochi.com with your order number and email address for the latest status of your order and we will get back to you as soon as possible

At OCOCHI, we offer many different customization options, such as depths, sizes and colors. As we are a small family run company, we are not able to stock all configurations and as such, our bedding is typically custom made to order within 10-20 business days.

For some of the more standard or regular items, such as Queen and King Bamboo Lyocell Sheet Sets in white and Mulberry Silk Duvet Inserts, these are typically stocked and shipped within 2-3 business days.

Please allow 2-3 days from your order for our tracking page to update in line with our stock availability and custom making requirements. The 'Order Ready' tab will show the date at which your item will be completed and ready to ship.

The 'Order Ready' date for custom items will initially be the latest date at which your order will be completed. We prefer to surprise with an earlier ship date than to delay any expected completion dates. Please check back and the date will be updated in line with our workshop schedule.

Any questions, please do not hesitate to contact us at hi@ocochi.com

We hope you're satisfied with your Ocochi purchase. If that's not the case, we will accept the return of products (except custom made items) within 30 days, in their original condition and original packaging

Please contact us via hi@ocochi.com to initiate a return within 30 days of receipt of your bedding. This falls with our 30 night sleep trial. Requests outside of this will not be accepted.

Please refer to each of the product pages for more details on whether the item is regarded as custom made

The classification of a custom made item applies whether purchased directly through the website or via a custom invoice sent by email from the Ocochi Ladies

To initiate a return, please contact us immediately on hi@ocochi.com. Please provide your order number and reason for return. We will then provide you with your returns label and any next steps

Returns must be received within 37 days of delivery of your order. We offer a 30 night sleep trial and 7 days to arrange your return. Returns past this window will not be accepted by the warehouse and returned.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay for installment plans.

Phone

For any queries, please contact: 949-680-0730

Email

For any product, order or refund enquiries please contact: help@ocochi.com

For all press, partnership or wholesale enquiries please contact: hi@ocochi.com

For direct communication with the founders please contact: wendy@ocochi.com or jessica@ocochi.com

Live Chat

Our live chat is available Monday - Friday, between 9am - 5pm CDT. Simply click the help button in the bottom right of your screen to start an enquiry. If you're trying to contact us outside of these hours, please reach out via email.

Social

Reach out on Instagram, Facebook or LinkedIn - we're always happy to talk.