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Shipping & Returns

We currently offer free shipping and returns to mainland USA. Find all the info you need to know below.

 

Shipping

We offer free standard shipping on all orders to mainland USA. We also offer expedited shipping for those occasions where you may be in a little rush. All orders will be delivered Monday-Friday, as we do not offer weekend delivery. At this time we are not shipping outside mainland USA. Please contact us directly on hi@ocochi.com, if you would like to place an order from further afield. 

 

Delivery Time Delivery Charges
Standard Shipping 5-7 Business Days Free
Expedited Shipping 2 Business Day Express $12

 

You will be receiving email notifications at each progress point. For example, when you're order is fulfilled, shipping and out for delivery. This won't show on your customer account with Ocochi, but you will be receiving SMS or email notifications in regards to your order. 

Problem with your order? Please contact our customer service department at help@ocochi.com - we can help with any problem! 

 

 

Returns

We hope you're satisfied with your Ocochi purchase. If that's not the case, we will accept the return of products within 30 days, in their original condition, for free.

We are always disappointed to hear of rare occasions when our customers receive a faulty item. If you have identified a fault within 30 days of purchase, you can return your items under our normal returns procedure. 

To initiate a return, please contact us immediately on help@ocochi.com. Please provided your order number and reason for return. We will then provide you with your free returns label and any next steps. 

 

For more information, take a look at our FAQs

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