Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

Do you make bedding for oversized mattresses?

Yes! We make bedding for all shapes of mattresses, ranging from 7ft wide to 12ft wide, and beyond for those that decide to push two king beds together!

How do I order custom bedding?

Please reach out to us at hi@ococh.com / +1-949-680-0730 or via our custom request page to let us know what you are looking for, we can then provide a custom quotation and invoice

Can I get my product personalized?

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay for installment plans.

Do you offer installment payment options?

Yes, via Shop Pay

At OCOCHI, we offer many different customization options, such as depths, sizes and colors. As we are a small family run company, we are not able to stock all configurations and as such, our bedding is typically custom made to order within 10-20 business days.

For some of the more standard or regular items, such as Queen and King Bamboo Lyocell Sheet Sets in white and Mulberry Silk Duvet Inserts, these are typically stocked and shipped within 2-3 business days.

Please allow 2-3 days from your order for our tracking page to update in line with our stock availability and custom making requirements. The 'Order Ready' tab will show the date at which your item will be completed and ready to ship.

The 'Order Ready' date for custom items will initially be the latest date at which your order will be completed. We prefer to surprise with an earlier ship date than to delay any expected completion dates. Please check back and the date will be updated in line with our workshop schedule.

Any questions, please do not hesitate to contact us at hi@ocochi.com

Shipping cost depends on your location and the item that you purchase.

Mainland USA

We offer free standard shipping on all orders and products to mainland USA. Orders will be delivered Monday-Friday, as we do not offer weekend delivery

All other locations

We offer free global standard shipping on all products aside from the following:

Bamboo Cooling Comforter
Bamboo Mattress Pad
Down Alternative Filled Comforters
Oversized Signature Brushed Microfiber Sheet Set
Standard and Oversized Down Mattress Topper
USA MADE DOWN DUVET INSERTS
All-Natural Wool Quilted Topper

These products are charged at a flat rate of $35 per item. All other items will be shipped free of charge

Please refer to our shipping and returns page for further information

Who is liable for customs and import taxes for Canada and Rest of World?

Buyers are responsible for any customs and import taxes that may apply. There may be custom delays, which are out of our hands.

What is your returns policy?

Mainland USA

We hope you're satisfied with your Ocochi purchase. If that's not the case, we will accept the return of products (except custom items) within 30 days, in their original condition and original packaging

To initiate a return, please contact us immediately on hi@ocochi.com. Please provide your order number and reason for return. We will then provide you with your returns label and any next steps

Returns are free for Mainland USA

All other locations

For all other locations, we will accept the return of products (except custom items) within 30 days, in their original condition and original packaging

If your return is eligible for a refund, this will be refunded back to your original payment method, less the return shipping cost.

To initiate a return, please contact us immediately on hi@ocochi.com. Please provide your order number and reason for return. We will then provide you with your returns label and any next steps

Returns must be packaged in a box/polymailer that fits the product. The dimensions will be specified on the returns label. If the product is in a larger box/polymailer, the additional return shipment cost is deducted from the refund amount.

How can I contact customer service?

Phone

For any queries, please contact: 949-680-0730

Email

For any product, order or refund enquiries please contact: help@ocochi.com

For all press, partnership or wholesale enquiries please contact: hi@ocochi.com

For direct communication with the founders please contact: wendy@ocochi.com or jessica@ocochi.com

Live Chat

Our live chat is available Monday - Friday, between 9am - 5pm CDT. Simply click the help button in the bottom right of your screen to start an enquiry. If you're trying to contact us outside of these hours, please reach out via email.

Social

Reach out on Instagram, Facebook or LinkedIn - we're always happy to talk.