Shipping & Delivery

Key Points – Please Read Before Ordering

• All bed frames are custom-made, final sale – no cancellations, returns, or refunds.

• Threshold ($400) and White Glove ($500) deliveries require a $500 refundable deposit.

• Deposits are refunded within 7 business days, minus any deductions for waiting, missed appointments, redelivery, refusal, or accessorial fees.

• Customers are responsible for ensuring clear access (doors, stairs, elevators). If delivery cannot be completed, the $500 deposit is forfeited.

For further details, please read the full terms below.

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Important Terms & Conditions

• Customer Responsibility: Ensure your bed frame will fit through all access points (doors, hallways, elevators, stairs).

• Force Majeure: We are not liable for delays caused by circumstances beyond our control (e.g., severe weather, strikes, accidents).

• Final Sale: All bed frames are custom-made. Once production begins, orders cannot be cancelled, returned, or refunded.

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Delivery Options

Curbside Delivery – Free

• Delivered to the curb or driveway.

• No signature required.

• No entry into the home.

Threshold Delivery – $400 + $500 Deposit

• Delivered just inside the first accessible doorway (garage, front door, or building lobby).

• Requires a $500 refundable deposit.

White Glove Delivery – $500 + $500 Deposit

• Delivered to your room of choice.

• Includes assembly and packaging removal.

• Requires a $500 refundable deposit.

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Deposits

• A $500 refundable deposit is required for all Threshold and White Glove deliveries.

• The deposit is held against potential extra charges for waiting, missed appointments, redelivery, accessorial fees, or refusal of delivery.

• Deposits are refunded within 7 business days of successful delivery, less any applicable deductions (see below).

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Deductions from Deposit (Threshold & White Glove Only)

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Scheduling & Appointments

• You will be contacted 24–48 hours before dispatch to confirm a delivery window.

• Drivers will call 30 minutes before arrival.

• If clear access is not provided, the delivery will be treated as missed and the $500 deposit forfeited.

• Crews allow up to 15 minutes of free waiting.

• An additional 15 minutes may be provided at $25 (deducted from the deposit).

• If waiting exceeds 30 minutes in total, delivery will be stopped, a redelivery will be required, and the $500 deposit forfeited.

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Missed Deliveries & Redelivery

• If you are not available at the scheduled time, delivery is marked as attempted.

• The $500 deposit is forfeited and redelivery requires a new deposit.

• Redelivery must be scheduled within 15 days. After that, the product is returned to sender. The deposit is forfeited and the product is non-refundable.

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Cancellations & Returns

• All bed frames are custom-made to order.

• Orders cannot be cancelled, returned, or refunded once production has begun.

• Frames are non-returnable due to their custom sizing and build.

• Please confirm all measurements and specifications before placing your order.

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Damages & Claims

• Inspect your items upon delivery and note any visible damage with the driver.

• Concealed damage must be reported within 48 hours.

• Liability is limited to repair or replacement.

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Summary

• Curbside – Free (no signature required)

• Threshold – $400 + $500 deposit

• White Glove – $500 + $500 deposit

Deposits are refunded within 7 business days of delivery, less deductions for waiting, missed appointments, redelivery, refusal of delivery, or accessorial fees.