FAQs

Bamboo and mulberry silk are relatively new fabrics to us compared to cotton, so we're sure you've got a lot of questions. To find out more, please see our FAQs below. If you have any further questions, please do not hesitate to contact us.

Get in touch

Environmentally Friendly

As the the fastest growing woody plant in the world, Bamboo grows extremely densely and produces 30 times more per acre than cotton. An extremely low maintenance plant, Bamboo uses only rainwater to grow with no need for pesticides or fertilisers, preserving and protecting the Earth’s precious freshwater.

The Cashmere of Bedding

Our bamboo sheets are sumptuously soft and luxurious, unmatched by any cotton or linens out there. Once you try them, we know you'll agree. Our bamboo artisans have found the perfect blend of softness and durability to create sheets that feel smoother than 1000 thread count, all finished by hand to create beautiful long-lasting bedding.

Perfect for all Skin Types and Sleepers

Our bamboo sheets are not only the softest fabric you will ever sleep in but also naturally hypoallergenic. By this, we mean that the fabric does not hold a lot of water making it inhabitable for dust mites and bacteria. This also makes it extremely breathable for any overheaters out there and wonderfully gentle for those with sensitive skin or allergies.

Product

What is bamboo viscose?
What are the benefits of bamboo?
What is thread count? Is it important?
What is a sateen weave?
Do Ocochi sheet wrinkle?
How do they repel bacteria?
How deep are your fitted sheets?
How are your duvet covers easier to put on?
What is mulberry silk?
Where are your products made?
What certifications do your products have?

Care

Do I need to wash my sheets before using?

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How should I care for my Ocochi products?

Orders & Shipping

Where can I check my order status?
Which shipping carrier do you use?
Where does Ocochi ship to?
Do you offer free shipping?
Do you offer expedited shipping?
Do you offer weekend deliveries?
Can I change my shipping address once my order has been placed?
How quickly will I receive my order?
Where is my order shipping from?
Is your packaging eco-friendly?
What methods of payment do you accept?
When will I be charged?
Can I modify the contents of my order?
How can I cancel an order?

Returns & Exchanges

What is your return policy?

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What happens to my returned items?
How do I return an item?
How do I return a gift?
How do I exchange a purchase?
When will I receive my refund?
Do you refund shipping?
What is your return policy for products with a manufacturer's defect?
My order was shipped to me incorrectly, what do I do next?
Who do I contact if I have a questions about a return?

Gifts

What types of gift cards do you offer?

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How do I send a gift card?
How do I redeem my gift card?
How do I check my gift card balance?
Do you offer gift wrapping on orders?
How do I place an order as a gift order?
How do I return a gift?

Sales & Promotions

Do Ocochi offer coupons or promotions?

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Do Ocochi have any sales events?

Contact

Where do I direct press or marketing inquiries?

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Where do I direct stock inquiries?