Shipping & Returns

Shipping

Mainland USA

We offer free standard shipping on all orders and products to mainland USA. Orders will be delivered Monday-Friday, as we do not offer weekend delivery

All other locations

We offer free global standard shipping on all products aside from the following:

  • Bamboo Cooling Comforter
  • Bamboo Mattress Pad
  • Down Alternative Filled Comforters
  • Oversized Signature Brushed Microfiber Sheet Set
  • Standard and Oversized Down Mattress Topper
  • USA MADE DOWN DUVET INSERTS
  • All-Natural Wool Quilted Topper

These products are charged at a flat rate of $35 per item. All other items will be shipped free of charge

Customs and Import Taxes for Canada

At OCOCHI, we have started to run an import and duty free program for Canada. Buyers are not responsible for any duties that may apply. Where possible we will prepay the duties and if there are any duties required upon delivery, please share the link with us and we will arrange payment.

Customs and Import Taxes for Rest of World

Buyers are responsible for any customs and import taxes that may apply, outside of USA and Canada. There may be custom delays, which are out of our hands.

Returns

Mainland USA

  • We hope you're satisfied with your Ocochi purchase. If that's not the case, we will accept the return of products (except custom made items) within 30 days, in their original condition and original packaging
  • Please refer to each of the product pages for more details on whether the item is regarded as custom made
  • The classification of a custom made item applies whether purchased directly through the website or via a custom invoice sent by email from the Ocochi Ladies
  • To initiate a return, please contact us immediately on hi@ocochi.com. Please provide your order number and reason for return. We will then provide you with your returns label and any next steps
  • Returns are free for Mainland USA

All other locations

  • For all other locations, we will accept the return of products (except custom items) within 30 days, in their original condition and original packaging
  • If your return is eligible for a refund, this will be refunded back to your original payment method, less the return shipping cost.
  • To initiate a return, please contact us immediately on hi@ocochi.com. Please provide your order number and reason for return. We will then provide you with your returns label and any next steps

Returns must be packaged in a box/polymailer that fits the product. The dimensions will be specified on the returns label. If the product is in a larger box/polymailer, the additional return shipment cost is deducted from the refund amount.

    For more information, take a look at our FAQs.

    Problem with your order? Please contact our customer service department at hi@ocochi.com - we can help with any problem!