We accept all major credit cards, Buy now pay later Klarna and Paypal
Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Ocochi
Please contact us as soon as possible at firstname.lastname@example.org and we will do our best to modify the order. We can not add items to the order, but we can potentially remove items before they ship.
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
Please contact us immediately at email@example.com and we will try our best to cancel and refund before it ships. If it has already shipped, it will need to follow the standard returns process and upon receipt of the goods back to our warehouse, we will process a refund immediately.
Typically mainland USA orders will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners.
We do ship to Canada and delivery is included free of charge. We are making changes in 2022 to be able to conduct business in Canada as a Non-Resident Importer. Until then, customs and duties may apply upon delivery to customers.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Buyers are responsible for any customs and import taxes that may apply. There may be custom delays, which are out of our hands.
We always aim to ensure our customers love our products, but if you are unsatisfied with your purchase for any reason, we are happy to accept returns of the products in their original condition within 30 days of delivery.
Delivery is defined as the date the shipment was marked delivered by the carrier's tracking number.
Gift cards and international purchases are not eligible for returns. If you were the recipient of a product as a gift, returns shall be honored if requested within 30 days of the original purchase and refunds shall be issued in the form of a store credit only.
Please contact us at firstname.lastname@example.org with your order number and we will send you a pre-paid label
Returns will be refunded in the original method of payment within 14 days of receipt of the return.
If a discount was applied at purchase, that discount will be proportionally applied to the credit.
If a payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.
Because of the nature of these items, unless they arrive damaged or defective, we do not accept returns for custom orders
Yes! We are an online store that sells bedding in all custom sizes outside of our standard range
Our custom size bedding is made to fit. Please refer to our Custom Order Request page to submit a request for information and quotation
Our designers are a very experienced team of textile experts and have access to a range of materials. As a first step, please submit your request to our custom order request page and we will work with our designers to see what we can do
Yes! We do make comforters that are suitable for both 10ft and 12ft Family Beds. They are made-to-order and can be filled with Mulberry Silk or Down Alternative. Please refer to our Custom Order Request page to submit your information
Silk Duvet Inserts
As they are filled with 100% Pure Long Fiber Mulberry Silk, they both offer a very breathable covering compared to down or polyester filled duvets.
The difference between the two comes down to the climate that you live in. We live in Chicago and the all-season is perfect for us all year round. There may be some nights of extreme cold temperatures, whereby we need an extra blanket and vice versa on exceptionally hot nights we may pull back the duvet insert.
If you live in an exceptionally hot climate all year round or sleep noticeably hot, the summer weight would be a suitable option. Otherwise, the all-season is perfect for most climates with a variation of seasons.
In this scenario, our customers tend to go with the summer weight
We have chosen the highest quality of silk available and encased it in a beautiful bamboo fabric. To learn more about our Mulberry Silk Duvets, please refer to our Blog
The difference is actually pretty simple, a duvet insert is designed to go inside a duvet cover, whereas a comforter is designed with a fixed fashion fabric exterior that isn't meant to be covered.
At Ocochi, we make silk duvet inserts that are intended to go inside a duvet cover. Although you could use our silk duvet insert as a comforter, we would always recommend using a duvet cover to protect it. It is much easier to remove the outer layer than it is to wash the whole silk duvet insert.
As with all fabrics, if the sheets are left for long periods of time in the washer or dryer once the cycle has finished, they may show some wrinkling. Our recommendation is to take the sheets out once they have finished their cycle, shake them after the wash and after the dryer. They can then go straight onto your bed without the need for ironing.
Having an organic label on bamboo is not necessary. The organic label covers the growing of the fibers to ensure that no harsh chemicals are used in their growth, not the post-farming fabric treatment. However, Bamboo is an all-natural fiber and does not require pesticides or fertilizers to grow.
The key with textiles is to ensure that the end products are free from toxic chemicals. We adhere to the Oeko-Tex certification, which surpasses all other standards in safety, environmental protection and clean textiles.
You can contact us by chat, phone or email at email@example.com. Please refer to our contact page for more information. We will be happy to assist you.
Yes! We make sheet sets, duvet cover sets and duvet insets for Wyoming King, Florida King, Alberta, Family Bed, Family Bed XL