Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

1. General questions

What if I need to modify my order?

Please contact us as soon as possible at and we will do our best to modify the order. We can not add items to the order, but we can potentially remove items before they ship.

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

How do I cancel my order?

Please contact us immediately at and we will try our best to cancel and refund before it ships. If it has already shipped, it will need to follow the standard returns process and upon receipt of the goods back to our warehouse, we will process a refund immediately.

How do I track my order?

Please refer to the track my order page. Here you can enter your order number and email address for the latest status of your order. If you have any further questions, please reach out to

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. product questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

Do you make bedding for oversized mattresses?

Yes! We make bedding for all shapes of mattresses, ranging from 7ft wide to 12ft wide, and beyond for those that decide to push two king beds together!

How do I order custom bedding?

Please reach out to us at / +1-949-680-0730 or via our custom request page to let us know what you are looking for, we can then provide a custom quotation and invoice

Can I get my product personalized?

Bedding can be a wonderful gift to yourself or a loved one. We currently offer a monogramming service on our Handloomed Cashmere Blankets

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay for installment plans.

Do you offer installment payment options?

Yes, via Shop Pay

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping & Return Questions

How long does shipping take?

At OCOCHI, we offer many different customization options, such as depths, sizes and colors. As we are a small family run company, we are not able to stock all configurations and as such, our bedding is typically custom made to order within 10-20 business days.

For some of the more standard or regular items, such as Queen and King Bamboo Lyocell Sheet Sets in white and Mulberry Silk Duvet Inserts, these are typically stocked and shipped within 2-3 business days.

Please allow 2-3 days from your order for our tracking page to update in line with our stock availability and custom making requirements. The 'Order Ready' tab will show the date at which your item will be completed and ready to ship.

The 'Order Ready' date for custom items will initially be the latest date at which your order will be completed. We prefer to surprise with an earlier ship date than to delay any expected completion dates. Please check back and the date will be updated in line with our workshop schedule.

Any questions, please do not hesitate to contact us at

How much does shipping cost?

Shipping cost depends on your location and the item that you purchase.

Mainland USA

We offer free standard shipping on all orders and products to mainland USA. Orders will be delivered Monday-Friday, as we do not offer weekend delivery

All other locations

We offer free global standard shipping on all products aside from the following:

Bamboo Cooling Comforter
Bamboo Mattress Pad
Down Alternative Filled Comforters
Oversized Signature Brushed Microfiber Sheet Set
Standard and Oversized Down Mattress Topper
All-Natural Wool Quilted Topper

These products are charged at a flat rate of $35 per item. All other items will be shipped free of charge

Please refer to our shipping and returns page for further information

Who is liable for customs and import taxes for Canada and Rest of World?

Buyers are responsible for any customs and import taxes that may apply. There may be custom delays, which are out of our hands.

What is your returns policy?

Mainland USA

We hope you're satisfied with your Ocochi purchase. If that's not the case, we will accept the return of products (except custom items) within 30 days, in their original condition and original packaging

To initiate a return, please contact us immediately on Please provide your order number and reason for return. We will then provide you with your returns label and any next steps

Returns are free for Mainland USA

All other locations

For all other locations, we will accept the return of products (except custom items) within 30 days, in their original condition and original packaging

If your return is eligible for a refund, this will be refunded back to your original payment method, less the return shipping cost.

To initiate a return, please contact us immediately on Please provide your order number and reason for return. We will then provide you with your returns label and any next steps

Returns must be packaged in a box/polymailer that fits the product. The dimensions will be specified on the returns label. If the product is in a larger box/polymailer, the additional return shipment cost is deducted from the refund amount.

5. Contact Questions

How can I contact customer service?


For any queries, please contact: 949-680-0730


For any product, order or refund enquiries please contact:

For all press, partnership or wholesale enquiries please contact:

For direct communication with the founders please contact: or

Live Chat

Our live chat is available Monday - Friday, between 9am - 5pm CDT. Simply click the help button in the bottom right of your screen to start an enquiry. If you're trying to contact us outside of these hours, please reach out via email.


Reach out on Instagram, Facebook or LinkedIn - we're always happy to talk.